Returns Procedure

Procedure for Returning Goods

1. To request an authority to return any item for a credit please contact customer service, through phone, email or by submitting an online case.
2. Treotham will endeavour to reply to via email within 2 working days.  
   The reply should be either a goods return authorisation (GRA) or a refusal with a reason. There may be a restocking fee applied.
3. A copy of the delivery note along with the GRA reference must accompany the goods being returned. Any goods arriving without proper documentation may be turned away at the purchaser’s expense.
4. Freight costs incurred are the responsibility of the purchaser.
5. All returns are subject to inspection and can be refused if the goods are not returned in condition fit for resale.
6. All credits will be processed to the purchaser’s Treotham Automation account.

Conditions for Returning Goods

1. All products returned must be in good condition fit for resale, credit approval is subject to inspection and in the case of cable a recheck of the metres returned. (Items considered dead or obsolete stock cannot be returned)
2. Treotham Automation will accept for return for full credit any order that was: 
   - Processed and supplied incorrectly 
   - Any product that is supplied with a factory fault or that has been damaged in transit or where Treotham Automation is at fault or otherwise responsible.
3. No goods will be accepted for return without prior consultation and acceptance. 
4. All claims to be made within 14 days of original dispatch or as otherwise agreed in writing.
5. Treotham Automation reserves the right to apply a restocking fee for goods returned based on the value of the goods returned plus G.S.T. and/or freight costs. Please refer to the Restocking fee table.

Restocking Fees